DOWNLOAD DRIVER COMPLETE
- Open link: https://deliverysuite.com/drivercomplete/
& select: ‘Driver Complete’ - Select ‘.apk’ file download & select ‘INSTALL’ when prompted
- Driver Complete will install. Select ‘OPEN’ when finished
4
LOG IN - After opening DriverComplete, you will be prompted to download
preferences from the server. Select ‘YES’ - Enter your provided company ID to download preferences
- When preferences are downloaded, you may log in.
Enter your Driver Number & Password
5
Dispatched: shows orders that have been
dispatched to the driver
Picked up: shows orders that have been picked up
by the driver
Delivered: shows orders that have been completed
by the driver
Driver Status: change the driver’s status to
‘Working’, ‘Lunch’, etc.
Driver Location: view GPS/location settings
MAIN MENU
6 - Select to scan
barcodes. You must
select the order you
are scanning first - Select order
(multiple can be
displayed on this
menu) - View drop-down
menu - Select to view Order Details
- Driver has options in relation to the selected
order. These are shortcuts. To view the full
menu, select ‘View Order Details’
DISPATCHED
7
ORDER DETAILS
Driver has several options on updating the order
when they get sent to him/her
Order Details are displayed here after a specific order
is selected from the Dispatched list
Transfer the order to another driver
Select this to retrieve driving directions
Driver can add a document, photo, etc. to the
order. View Page 12 or click HERE
Add a note to the order
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If the customer refuses delivery,
Driver can mark order as ‘Delivery
Refused’ & create a return order
Order details displayed - Order details
View next page
Add a note to the order
PICKED UP - Order is displayed here when Driver marks
package(s) in ‘Dispatched’ as picked up. Select
the order (1) & then select the menu bar (2) - Select ‘View Order Details’
Access driving directions
Transfer the order to another driver
9
Change Weight
Add Attachment
Enter the new weight & press
save. Unit of measurement
depends on what you set it as
Change the time the Driver
waits at each location. He/she
will leave after this time is up
Take a photo from the Driver’s
phone & press save. This will
be added to the order. Press
the drop-down menu to
choose a category. Driver can
make his/her own category.
These will show up in
‘Attachments’ in DeliverySuite.
Click HERE for step-by-step
screenshots
Driver can add/remove & change the
number of Pieces in the order
Change Pieces
Change Waiting Time
10 - Select to view drop-down menu. Press ‘Save’
DELIVERED - Once you select ‘Mark Delivered’, you will be taken
to the Signature screen. Client will sign with a stylus - After pressing ‘Save’, you will be taken to the POD screen.
Type in the client’s name for the delivery & press save - You will be prompted to create a return order. This is not the same as
the return order created when a client refuses delivery. A return order
can be created if the client wants to send a new package along with the
Driver. Specify # of pieces & weight of the return order
11
- In the ‘Delivered’
screen, all the
orders the Driver
has completed
that day will be
displayed - Select an order to
proceed
These are the same options
as in ‘Picked Up’ & are used
if the Driver is required to
make a change to/update
the order
See page below for adding
attachments
DELIVERED cont.
12
- Select category (these are
custom, more categories
can be added) 2. Select “Take Picture” - Review the picture
taken, then click “OK” 4. Click “Save”
ADD ATTACHMENTS
13
- Change the Driver’s status
depending on what he/she is doing - For ex., if the Driver’s vehicle broke
down, he/she would set the Driver
Status as ‘Broken Down’ & submit
their current location so the
dispatcher can send a tow truck or
help if needed
DRIVER STATUS
14
Location updates every 2 minutes, or every
50 metres travelled. This can be changed in
settings
Open your device’s location settings for
Driver Complete (set GPS as ‘Always On’)
Reset GPS if there is a connection issue