I N S T A L L A T I O N
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APPLE – IOS
For the devices running IOS 13.0 or newer, iPhones and iPads.
- Go to Apple App Store.
- On the bottom right side of the screen, tap on the search icon.
- Search for: Delivery Suite then select “GET.” (You may be asked
to provide Username and Password for Apple ID). Download will
begin after this. - When download is completed, select
“OPEN” to open the app, or you will
find it on your home screen.
You are ready for the next step!
Sample download screen for Delivery Suite Driver
Important Note: It’s a good idea to connect to the WIFI for the download process.
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ANDROID
For devices running on Android v5.0 or newer, both phones and tablets
- Open Google Play Store
- On the top search bar, type in: Delivery Suite
- Once found, tap Install (You may be prompted for
your Google account credentials). - When completed, you can click Open, or search for
the app in your app list.
You are ready for the next step!
Sample download screen for Delivery Suite Driver
Important Note: It’s a good idea to connect to the WIFI for the download process.
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A P P L I C A T I O N S E T U P
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A C C O U N T S E T U P
Setup process is identical across all platforms.
Open the installed app. You will need to synchronize it with your Dispatch system.
INITIAL SCREEN
When you open the application for a first time, you should be greeted by the following screen:
Please tap to continue
Side Note: You might be asked about receiving notifications. Select allow when
prompted.
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APPLICATION PERMISSIONS
You will need to accept location, camera, and notification permissions.
Location will permit dispatch team to track you on the map and will provide you with access to
the map feature.
Camera will let user take photos of delivered / picked up loads.
In both cases, select allow and tap to continue.
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APPLICATION CONFIGURATION
Finalizing setup requires Company ID, which can be obtained from your dispatch team.
Type it to the box below and select to continue.
Side Note: If for some reason, given company id is not correct, will not
appear.
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A P P L I C A T I O N
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LOGIN SCREEN
Type in Driver Number and Password. Both should be
provided by the dispatch.
Terms & Conditions must be checked. Tap on the
orange text to see all terms.
Remember me allows to save driver number and
password for future use.
Symbol will allow to see previously entered
password.
Tap on to continue.
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MAIN MENU
After login, you will be brought to the main menu. It can
divide it to 3 separate sections.
Orange top menu
Access the side panel menu.
View notifications sent to the drivers
from the dispatch office.
Refresh (reload) orders on your dispatch screen.
Creates additional search menu,
allows to find a specific order from the list.
Allows Scanning a waybill or a parcel barcode,
and marks it picked up / delivered.
Displays drivers’ initials. Colour of the circle
specifies driver status. Tap to change if needed.
Side Note: While scanning, press on the lightbulb to turn the flashlight feature
off/on.
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The side menu.
Can be accessed by tapping on OR by swiping right on the main menu.
Displays Driver name, Driver status and grants access to
system settings.
Profile allows adjustment of username login and
password.
Settings permits to view and change tracking options of
the app. Allows for switching between phone camera and
external barcode scanner.
Logout will disconnect user from the program.
Side Note: Driver can scan a package that belongs to a different load.
By scanning label shipment will be reassigned to the scanning person.
Contact dispatch before using this feature.
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The processing screen.
The central part of the menu will contain a list of orders.
Dispatched, Picked Up and Delivered buttons allow filter
functionality.
Select all checkbox allows selection and processing
multiple loads at once.
Side Note: Content of this menu will change. User will be given additional options
during the dispatch process, if one or more loads are selected.
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ORDER DISPATCHED
Once the order is sent to the driver, the user needs to review it, then accept it.
Icon, on the bottom right, will bring up more details.
About the load
Signalizes status of the load. It will change.
throughout the delivery process
Shows order id. By selecting multiple checkboxes, it
is possible to process multiple orders at one time.
Once the order is reviewed, proceed to the next step.
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MARKING ORDER “ACCEPTED”
To Quick Accept, tap on the orange checkbox next to the order number , and select Accept option on the top part
of the menu
You also have an option to select multiple ( All ) shipments at the same
time and mass accept or reject them .
Its always a good idea to expand the order using button , and
reviewing it before accepting / rejecting.
Side Note: There are a lot more options than accept and reject. Slide to the left to
get access to Arrive at Pickup/Drop off locations.
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PICKING UP AN ORDER
The App will go back to the main menu. Status of an order will
change from • Dispatched to • Dispatched – Accepted.
Find the order you would like to pick up and expand its details.
Arrive Orders menu overview
- As mentioned before, the double chevron arrow will.
Expand and shrink (depending on direction) entire section
of the screen. - Middle ribbon will give you several tools to adjust your
Shipment. To see all, you need to swipe to the right.
Change wait time – Will add wait time to the load.
on the pickup side (identical functionality
is available on drop-off location)
View Attachments- will allow the driver to preview any
documentation associated with the shipment.
Add note – as name suggests, adds a note to the pickup
Transfer – Allows to pass a load to a different carrier
within company.
Side Note: Tap , and it will
automatically transfer you to pickup screen. It is
covered in next section of the tutorial. Select Mark
Picked up to skip arrival process completely.
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- Require Tailgate – Allows Driver marking tailgate requirements. If the button is missing ,
please contact dispatch team, as it needs to be enabled beforehand. - Packages – Tap on the little arrow down to expand
showing this submenu. From here you can view
and edit the parcels you intend t send by
tapping on the button. - Pick up location will provide address and contact information of a place where delivery
needs to be picked up. Tapping on will link the address to the default mapping app,
providing the driver with directions. - Delivery Location will display the address of where
the delivery would need to take place.
Side Note: Notice that the delivery
location subsection is missing button.
You wont need to quick access it until
the delivery is picked up first.
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Selecting arrive at pickup.
Driver will get a notification to confirm whether they arrived
at pickup. It will automatically change the status of the
shipment to Arrived at pickup location within the main system,
and the app itself.
Marking Order Picked up .
Final step for pickup is requiring selecting a checkbox next to the order and
selecting
Following window will appear. At the very least, it will require.
To capture name of the person releasing the shipment,
And their signature.
After filling all out, tap to finalize pick up.
process
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DELIVERING AN ORDER
Deliver Order Menu Overview
When the status is set to • Picked up, tap the to expand order
to the full page. It contains identical information to Arrive Orders menu
with few minor exceptions.
- Options on the sliding menu has changed.
Delivered and return load allows to mark shipment as delivered and
Creates a return shipment to the pickup address. Contact your
dispatch before using.
Add Attachment will allow creation of a photo linked to this
shipment. - Delivery location is now in focus, allowing picking a delivery address.
Default mapping application of the device will create a route for the
destination.
Selecting Arrive at Delivery Location
Similar to “Arrive at Pickup section”, will change the status of the shipment
to arrived within the app, and provide more feedback to the dispatch office.
Analogously, system will create a popup asking whether you are ready to change it to Arrived.
Please confirm.
Side Note: Just like in a previous screen, Select Mark
Delivered to skip arrival procedure.
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Marking Order Delivered
POD – Proof of delivery, or name of a person
receiving the pickup.
Signature – Customer will need to sign to receive.
Take a picture – allows to take a photo of delivered
load.
Save – saves and finalizes the process.
Press Save button to go finalize load and move back to the main menu, finishing the process.
Side Note: POD, Signature, photos alongside with any notes are transferred
back to dispatch in real time.
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Q U I C K T I P S
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QUICK OVERVIEW
As a review, here is a step through on how to quickly process a shipment.
- You will start with a basic order in your main menu. Expand it , then tap on the orange
checkbox and accept the shipment.
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- Tap on the load you want to process and again tap on the orange checkbox next to the
load number. Select Mark Picked Up.
Type Proof of pickup (name of the shipping person). Tap on signature to capture it. Hit to complete
pickup process.
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- At the Delivery location, pick the load you want to finalize. Tap on the orange checkbox
next to the order number.
Put in the name of the person receiving the shipment, capture signature, take a photo of
delivered shipment and select to finalize order.
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- Shipment has been finished! You will see it in your main menu till the end of the day.
You may continue to the next shipment.
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PROCESSING MULTIPLE ORDERS
If needed be, the app can handle processing multiple loads at the same time. This can happen
when two or more shipments are originating or being destined for the same location.
We can see that within the main menu, orders have an orange checkbox next to them. Once
dispatched, select orders you would like to accept, and once selected , either tap on the
button OR swipe on the screen from left to right. From the side menu select Accept.
Select orange checkboxes.
Swipe from left to right.
Or select.
Select Accept from the side menu
To continue
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